Plans, billing and your data

Starter is £0 — one real project, free, no card needed. Pro is £39/mo, or £360/yr billed annually (£30/mo). Business is £199/mo. Site Control, the per-site tier for principal contractors, is £675/site/mo plus a £5,000 setup, sales-led.

Yes — Settings → Billing, no minimum term, no cancellation fees. You keep access until the end of your billing period, your documents are never deleted, and you keep read-only access to your history afterwards.

You don't need a trial — Starter gives you one real project completely free, no card required, and it stays yours. On paid plans there's no minimum term: cancel anytime and you keep access until the end of the billing period, so there's nothing to claw back.

Business and above includes up to 10 internal team logins — owners invite admins or members from Team settings; admins can invite members. Pro is one internal login, with read-only document sharing for clients and principal contractors.

Yes. Your plan and retained feature access apply in both places. Site Diary, incidents, permits, toolbox talks, COSHH and the Audit-Ready Pack require Pro or above; a project bought through our setup service keeps its project-scoped Pro tools. Project subcontractor paperwork stays available on Starter because it is part of the core RAMS workflow, while the reusable account-wide subcontractor directory requires Pro.

Yes. You can request a focused 20-minute Business walkthrough around your team and live jobs before deciding. The form asks for your role, team size, active-job count and main need so the demonstration can stay relevant; timing and extra context are optional. Your request is saved before the booking page opens, so we can follow up if you leave without choosing a time. Business is £199/mo, and direct checkout remains available if you are ready to start without a walkthrough.

Yes — Settings → Export Data downloads everything as a ZIP: all documents, all projects, all metadata, and your client permit captures. Available anytime, including after cancelling. On unusually file-heavy accounts the ZIP caps client permit files per project to stay downloadable — the export includes a note listing anything left out, and those files stay viewable on each project's Client Permits page.

Open Settings → Delete Account, read the warning, then type DELETE to confirm. Export anything you need first: deletion cannot be undone. Records owned solely by you are removed. If you contributed to another company's shared account, its projects, saved sites, contacts, COSHH library and legally retained compliance or finance evidence stay with that account; your user link is reassigned, removed or anonymised. The Privacy Policy explains the limited legal and anti-resurrection records that may remain.

All major credit and debit cards via Stripe — Visa, Mastercard, American Express. Payments are secure and PCI compliant.

Your account keeps working. For the account owner, a red banner appears at the top of every page with an Open billing portal button — use it to update your card or pay the outstanding invoice, and everything carries on as normal. You can also sort payment any time under Settings → Billing. Team members see a heads-up version of the banner instead — only the account owner can fix payment, so their banner carries no billing buttons. On Pro, if the payment still hasn't gone through after 10 days your account moves back to Starter — your projects and documents are kept, you just lose Pro features until payment is sorted, and paying restores them automatically. Business and Site Control accounts aren't subject to that 10-day step — we'll get in touch to sort payment personally. On any plan, if the subscription is eventually cancelled entirely because payment never completes, paid features pause until payment is sorted — and paying brings them straight back.

Select Cookie preferences in the site footer. Choose Accept all or Reject all, or select Customise to switch Analytics, Advertising and Personalised advertising on or off separately and then Save choices — essential cookies stay on either way. Rejecting a category takes effect immediately in that browser: our optional first-party identifiers for that category are removed and new collection stops, rejecting Advertising also clears stored advertising attribution, and rejecting Personalised advertising stops Google building a remarketing audience from your visit. If you are the billing owner, the choice is also saved against your account, and we ask again after 180 days. One exception is permanent: if you previously withdrew Google Ads server-side matching for your account — by rejecting Advertising while signed in, or through the email-verified withdrawal form — accepting Advertising again does not re-enable that matching, and the banner shows a dismissable notice confirming it stays withdrawn. A Site Control enquiry or Business walkthrough request can be withdrawn separately through the email-verified withdrawal form on our Cookie policy page.